{"id":3082,"date":"2016-10-06T12:54:33","date_gmt":"2016-10-06T10:54:33","guid":{"rendered":"http:\/\/chastia.pozorradar.sk\/?page_id=3082"},"modified":"2021-10-29T10:54:52","modified_gmt":"2021-10-29T08:54:52","slug":"helpdesk-and-client-zone","status":"publish","type":"page","link":"https:\/\/www.chastia.com\/sk\/solutions\/fm-companies\/helpdesk-and-client-zone\/","title":{"rendered":"Helpdesk a klientsk\u00e1 z\u00f3na"},"content":{"rendered":"<div class=\"fl ml20 w645\">\n<h1>Helpdesk<\/h1>\n<div class=\"textContent\">\n<p>Spr\u00e1vcovsk\u00e9 spolo\u010dnosti maj\u00fa mo\u017enos\u0165 poskytn\u00fa\u0165 webov\u00fd pr\u00edstup do syst\u00e9mu <strong>Chastia One <\/strong>a t\u00fdm poskytn\u00fa\u0165 svojim klientom jednoduch\u00fd n\u00e1stroj na zber po\u017eiadaviek na \u00fadr\u017ebu. Okrem samotn\u00e9ho zberu po\u017eiadaviek syst\u00e9m pon\u00faka:<\/p>\n<ul>\n<li>preh\u013ead o stave rie\u0161enia jednotliv\u00fdch po\u017eiadaviek na \u00fadr\u017ebu,<\/li>\n<li>generovanie pracovn\u00fdch pr\u00edkazov (servisn\u00fdch listov) pre \u00fadr\u017eb\u00e1rov a technikov,<\/li>\n<li>sledovanie pl\u00e1novan\u00fdch aj skuto\u010dn\u00fdch n\u00e1kladov,<\/li>\n<li>prip\u00e1janie elektronick\u00fdch dokumentov k po\u017eiadavk\u00e1m,<\/li>\n<li>e-mailov\u00e9 notifik\u00e1cie &#8211; vo\u013ene definovate\u013en\u00e9,<\/li>\n<li>sledovanie SLA (Service Level Agreement),<\/li>\n<li>generovanie podkladov pre faktur\u00e1ciu &#8211; nadpau\u0161\u00e1lnych po\u017eiadaviek klientom.<\/li>\n<\/ul>\n<h2>Klientsk\u00c1 z\u00f3na<\/h2>\n<p>S\u00fa\u010das\u0165ou Chastia One je aj <strong>Klientsk\u00e1 z\u00f3na<\/strong> na zabezpe\u010den\u00fd pr\u00edstup klientov k svojim inform\u00e1ci\u00e1m:<\/p>\n<ul>\n<li>zmluvy a dodatky k zmluv\u00e1m,<\/li>\n<li>pr\u00edlohy k zmluv\u00e1m (napr\u00edklad objedn\u00e1vky na n\u00e1kup energi\u00ed od klienta),<\/li>\n<li>fakt\u00fary, pr\u00edlohy k fakt\u00faram,<\/li>\n<li>preh\u013ead spotrieb energi\u00ed vr\u00e1tane prezent\u00e1cie v preh\u013eadn\u00fdch grafoch,<\/li>\n<li>energetick\u00e9 anal\u00fdzy pre odbern\u00e9 miesta klienta.<\/li>\n<\/ul>\n<p><strong>Va\u0161i klienti najviac ocenia transparentnos\u0165 a r\u00fdchly pr\u00edstup k inform\u00e1ci\u00e1m v akomko\u013evek \u010dase. Ve\u013emi efekt\u00edvne zn\u00ed\u017eite po\u010det e-mailov a telefon\u00e1tov od svojich klientov.<\/strong><\/p>\n<p>\u010eal\u0161ie inform\u00e1cie n\u00e1jdete na str\u00e1nke syst\u00e9mu <a href=\"https:\/\/www.chastia.com\/sk\/products\/chastia-one\" target=\"_blank\" rel=\"noopener\">Chastia One<\/a>.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Helpdesk Spr\u00e1vcovsk\u00e9 spolo\u010dnosti maj\u00fa mo\u017enos\u0165 poskytn\u00fa\u0165 webov\u00fd pr\u00edstup do syst\u00e9mu Chastia One a t\u00fdm poskytn\u00fa\u0165 svojim klientom jednoduch\u00fd n\u00e1stroj na zber po\u017eiadaviek na \u00fadr\u017ebu. Okrem samotn\u00e9ho zberu po\u017eiadaviek syst\u00e9m pon\u00faka: preh\u013ead o stave rie\u0161enia jednotliv\u00fdch po\u017eiadaviek na \u00fadr\u017ebu, generovanie pracovn\u00fdch pr\u00edkazov (servisn\u00fdch listov) pre \u00fadr\u017eb\u00e1rov a technikov, sledovanie pl\u00e1novan\u00fdch aj skuto\u010dn\u00fdch n\u00e1kladov, prip\u00e1janie elektronick\u00fdch dokumentov [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2922,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Helpdesk a klientsk\u00e1 z\u00f3na - CHASTIA s.r.o.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.chastia.com\/sk\/solutions\/fm-companies\/helpdesk-and-client-zone\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helpdesk a klientsk\u00e1 z\u00f3na - CHASTIA s.r.o.\" \/>\n<meta property=\"og:description\" content=\"Helpdesk Spr\u00e1vcovsk\u00e9 spolo\u010dnosti maj\u00fa mo\u017enos\u0165 poskytn\u00fa\u0165 webov\u00fd pr\u00edstup do syst\u00e9mu Chastia One a t\u00fdm poskytn\u00fa\u0165 svojim klientom jednoduch\u00fd n\u00e1stroj na zber po\u017eiadaviek na \u00fadr\u017ebu. 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