{"id":3739,"date":"2016-10-06T12:54:33","date_gmt":"2016-10-06T10:54:33","guid":{"rendered":"http:\/\/chastia.pozorradar.sk\/riesenia\/spravcovske-spolocnosti\/helpdesk-a-klientska-zona\/?lang=en"},"modified":"2021-11-02T13:22:58","modified_gmt":"2021-11-02T12:22:58","slug":"helpdesk-and-client-zone","status":"publish","type":"page","link":"https:\/\/www.chastia.com\/en\/solutions\/company-facility-management\/helpdesk-and-client-zone\/","title":{"rendered":"Helpdesk and client zone"},"content":{"rendered":"<div class=\"fl ml20 w645\">\n<h1>Helpdesk<\/h1>\n<div class=\"textContent\">\n<p>Management companies have the ability to provide web access to <strong>Chastia Helpdesk <\/strong>system, thereby providing their clients with a simple tool for collecting maintenance requirements. In addition to the collection of requirements, the system offers:<\/p>\n<ul>\n<li>Overview of individual maintenance requirements operation status<\/li>\n<li>Generating work orders (service sheets) for maintenance workers and technicians<\/li>\n<li>Planned and actual costs monitoring<\/li>\n<li>Attaching electronic documents to requests<\/li>\n<li>E-mail notifications &#8211; freely definable<\/li>\n<li>SLA monitoring (Service Level Agreement)<\/li>\n<li>Generating documents for invoicing &#8211; above-standard requirements to clients<\/li>\n<\/ul>\n<h2>CLIENT ZONE<\/h2>\n<p>The Chastia ONE also includes <strong>a Client Zone <\/strong>to provide clients with secure access to their information:<\/p>\n<ul>\n<li>Contracts and amendments to contracts<\/li>\n<li>Contract annexes (orders on energy purchase from the client)<\/li>\n<li>Invoices, annexes to invoices<\/li>\n<li>Overview of energy consumption, including presentation in transparent graphs<\/li>\n<li>Energy analysis for client&#8217;s delivery points<\/li>\n<\/ul>\n<p><strong>Your clients will appreciate transparency and fast access to information at any time the most. You will reduce the number of emails and phone calls from your clients very effectively.<\/strong><\/p>\n<p>For more information, visit the <a href=\"https:\/\/www.chastia.com\/en\/products\/chastia-one\/\">Chastia ONE<\/a> page.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Helpdesk Management companies have the ability to provide web access to Chastia Helpdesk system, thereby providing their clients with a simple tool for collecting maintenance requirements. In addition to the collection of requirements, the system offers: Overview of individual maintenance requirements operation status Generating work orders (service sheets) for maintenance workers and technicians Planned and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3732,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Helpdesk and client zone - CHASTIA s.r.o.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.chastia.com\/en\/solutions\/company-facility-management\/helpdesk-and-client-zone\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helpdesk and client zone - CHASTIA s.r.o.\" \/>\n<meta property=\"og:description\" content=\"Helpdesk Management companies have the ability to provide web access to Chastia Helpdesk system, thereby providing their clients with a simple tool for collecting maintenance requirements. 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