{"id":3549,"date":"2016-10-06T12:54:33","date_gmt":"2016-10-06T10:54:33","guid":{"rendered":"http:\/\/chastia.pozorradar.sk\/riesenia\/spravcovske-spolocnosti\/helpdesk-a-klientska-zona\/?lang=cs"},"modified":"2021-10-29T13:48:53","modified_gmt":"2021-10-29T11:48:53","slug":"helpdesk-and-client-zone","status":"publish","type":"page","link":"https:\/\/www.chastia.com\/cs\/solutions\/fm-companies\/helpdesk-and-client-zone\/","title":{"rendered":"Helpdesk a klientska z\u00f3na"},"content":{"rendered":"<div class=\"fl ml20 w645\">\n<h1>Helpdesk<\/h1>\n<div class=\"textContent\">\n<p>Spr\u00e1vcovsk\u00e9 spole\u010dnosti maj\u00ed mo\u017enost poskytnout webov\u00fd p\u0159\u00edstup do syst\u00e9mu\u00a0<strong>Chastia ONE <\/strong>a t\u00edm poskytnout sv\u00fdm klient\u016fm jednoduch\u00fd n\u00e1stroj na sb\u011br po\u017eadavk\u016f na \u00fadr\u017ebu. Krom\u011b samotn\u00e9ho sb\u011bru po\u017eadavk\u016f syst\u00e9m nab\u00edz\u00ed:<\/p>\n<ul>\n<li>p\u0159ehled o stavu \u0159e\u0161en\u00ed jednotliv\u00fdch po\u017eadavk\u016f na \u00fadr\u017ebu,<\/li>\n<li>generovan\u00ed pracovn\u00edch p\u0159\u00edkaz\u016f (servisn\u00edch list\u016f) pro \u00fadr\u017eb\u00e1\u0159e a techniky,<\/li>\n<li>sledovan\u00ed pl\u00e1novan\u00fdch i skute\u010dn\u00fdch n\u00e1klad\u016f,<\/li>\n<li>p\u0159ipojov\u00e1n\u00ed elektronick\u00fdch dokument\u016f k po\u017eadavk\u016fm,<\/li>\n<li>e-mailov\u00e9 notifikace \u2013 pln\u011b definovateln\u00e9,<\/li>\n<li>sledov\u00e1n\u00ed SLA (Service Level Agreement),<\/li>\n<li>generov\u00e1n\u00ed podklad\u016f pro fakturaci \u2013 nad pau\u0161\u00e1ln\u00edch po\u017eadavk\u016f klient\u016f.<\/li>\n<\/ul>\n<h2>KLIENTSKA Z\u00d3NA<\/h2>\n<p>Sou\u010d\u00e1st\u00ed Chastia Helpdesk je i\u00a0<strong>Klientsk\u00e1 z\u00f3na<\/strong>\u00a0na zabezpe\u010den\u00fd p\u0159\u00edstup klient\u016f ke sv\u00fdm informac\u00edm:<\/p>\n<ul>\n<li>smlouvy a dodatky ke smlouv\u00e1m,<\/li>\n<li>p\u0159\u00edlohy ke smlouv\u00e1m (nap\u0159\u00edklad objedn\u00e1vky na n\u00e1kup energi\u00ed od klienta),<\/li>\n<li>faktury, p\u0159\u00edlohy k faktur\u00e1m,<\/li>\n<li>p\u0159ehled spot\u0159eb energi\u00ed v\u010detn\u011b p\u0159ehledu v p\u0159ehledn\u00fdch grafech,<\/li>\n<li>energetick\u00e9 anal\u00fdzy pro odb\u011brn\u00e9 m\u00edsta klienta.<\/li>\n<\/ul>\n<p><strong>Va\u0161i klienti nejv\u00edce ocen\u00ed transparentnost a rychl\u00fd p\u0159\u00edstup k informac\u00edm v jak\u00e9mkoliv \u010dase. Velmi efektivn\u011b t\u00edm sn\u00ed\u017e\u00edte po\u010det e-mail\u016f a telefon\u00e1t\u016f od sv\u00fdch klient\u016f.<\/strong><\/p>\n<p>Dal\u0161\u00ed informace najdete na str\u00e1nce syst\u00e9mu\u00a0<a href=\"https:\/\/www.chastia.com\/cs\/products\/chastia-one\" target=\"_blank\" rel=\"noopener\">Chastia ONE<\/a>.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Helpdesk Spr\u00e1vcovsk\u00e9 spole\u010dnosti maj\u00ed mo\u017enost poskytnout webov\u00fd p\u0159\u00edstup do syst\u00e9mu\u00a0Chastia ONE a t\u00edm poskytnout sv\u00fdm klient\u016fm jednoduch\u00fd n\u00e1stroj na sb\u011br po\u017eadavk\u016f na \u00fadr\u017ebu. Krom\u011b samotn\u00e9ho sb\u011bru po\u017eadavk\u016f syst\u00e9m nab\u00edz\u00ed: p\u0159ehled o stavu \u0159e\u0161en\u00ed jednotliv\u00fdch po\u017eadavk\u016f na \u00fadr\u017ebu, generovan\u00ed pracovn\u00edch p\u0159\u00edkaz\u016f (servisn\u00edch list\u016f) pro \u00fadr\u017eb\u00e1\u0159e a techniky, sledovan\u00ed pl\u00e1novan\u00fdch i skute\u010dn\u00fdch n\u00e1klad\u016f, p\u0159ipojov\u00e1n\u00ed elektronick\u00fdch dokument\u016f k [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3288,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Helpdesk a klientska z\u00f3na - CHASTIA s.r.o.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.chastia.com\/cs\/solutions\/fm-companies\/helpdesk-and-client-zone\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helpdesk a klientska z\u00f3na - CHASTIA s.r.o.\" \/>\n<meta property=\"og:description\" content=\"Helpdesk Spr\u00e1vcovsk\u00e9 spole\u010dnosti maj\u00ed mo\u017enost poskytnout webov\u00fd p\u0159\u00edstup do syst\u00e9mu\u00a0Chastia ONE a t\u00edm poskytnout sv\u00fdm klient\u016fm jednoduch\u00fd n\u00e1stroj na sb\u011br po\u017eadavk\u016f na \u00fadr\u017ebu. 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